Career at EarthLink

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We are looking for talented people to be part of our team and go along with our challenging journey.

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Showroom Section Head

Consumer

Nineveh Governorate

Description

Summary:

Oversee the daily operations of the region showrooms and guide team members towards maximum performance in order to increase revenues, provide a high and efficient quality customer service and ensure smooth flow of inquiries, complaints, process and procedures through effectively managing the team, and continually analyse and improve the operations by conducting a regular training and coaching to employees and keep them motivated.


Job Duties:

• Assign sales target for each showroom & smartly achieves the monthly target.

• Track and analyse sales achievements per showroom.

• Provides reports for the achieved sales and reflects them on the monthly target with the overall evaluation for the team performance on a weekly basis.

• Update prices & Offers for all showrooms staff in coordination with the Finance, Marketing, and Sales departments.

• Place product orders for the showrooms to the Supply Chain Department.

• Schedule the showrooms working hours, shifts and rotation in case of any absence and follow up with HR Department for needed action).

• Follow up showrooms stock, staff, revision, levels, and stock management.

• Daily coordination’s with the direct sales manager regarding showrooms status.

• Applies training for showrooms’ team leaders for all display units (selling skills, product knowledge, and customer service)

• Preparing the needed reports, daily, weekly, monthly.

• Follow up and assure that all showrooms are in excellent shapes and all employees are wearing their uniforms and in excellent looking.

• Responsible for (achieving targets, overall performance of the showrooms staff to all company policies procedures and regulations).

• Monitor that all cash is deposited as per the agreed schedule.

• Responsible for the showrooms’ cash deposits and matches it with the finance department.

• Manage inventories and stocks for showrooms including keeping detailed records of inventory use and safety stock and matches it with the finance department.

• Manage the product display and availability of promotional material.

• Splits the whole order per showroom, per group as per the sited target.

• Share & applies the monthly commission criteria & scheme to be applied on all showrooms.

• Advice needed stock allocation for showrooms.

• Align with procurement when it comes to showroom new requirement and periodic maintenance.

• Follow up and assure the showrooms cleanliness and health and safety rules and regulations.

• Resolve complicated complaints and handles difficult customers.

• Create better approaches of operations to make customer service easier for both showrooms’ staff and customers.

• Observe performance of team members to identify their strengths and weaknesses and make arrangements to strengthen their loose ends.

• Generate and share comprehensive and detailed weekly / monthly reports about team performance, mission-related objectives and deadlines.

• Visit the showrooms frequently as per the agreed/shared route.

• Conduct periodic check on all showrooms to assure abides with company guideline.

• Evaluates the showroom staff and involved in hiring/ training schedule.

• Provide constant direction to team members to ensure that all customer inquiries are rightfully attended on time and in the best way possible to give them satisfaction.

• Ensure that all decision when it comes to customer satisfaction and services, in coordination with direct manager whenever needed.

• Plan, prioritize and delegate work tasks to ensure proper functioning of the showrooms.

• Manage inventories and stocks including keeping detailed records of inventory use and safety stock, and do the ordering where necessary according to the showroom’s consumption.

• Ensure employees have appropriate training and other resources to perform their jobs.

• Handle complex and escalated customer complaints.

• Align with all Team leaders and deputy in charge in regards to daily income as it should match with systems, total cash and consumed parts.

• Manage, control and approve discounts.

• Monthly meetings submission.

• Perform special tasks when assigned by the direct manager.

Supervisory/People Management Duties:

• Build and develop a strong team through the implementation of recruitment and development initiatives.

• Coach, motivate, empower and retain staff, develop the individual as well as team capabilities.

• Train and evaluate employees to enhance their performance, development, and work output.

• Manage daily entry and accuracy of the information in the system, ensure automation of processes to achieve efficiency.

• Prepare and monitor the daily, weekly, monthly, and annual reports as per department guidelines

• Maintain the section electronic and manual archiving.

• Guarantee high quality of internal administration, filing, and traceability of all documents to ensure the efficiency and effectiveness of the department.

• Manage the utilization of staff and workflow of processes, propose initiatives for improvement.

• Handling interpersonal conflicts by mediating conflicts between employees in a way that promotes collaboration and respect.

• Evaluate teams` resources and set realistic deadlines that encourage progress

• Assess the results of the employee’s process to ensure its efficiency and to help them revise the process if it can be optimized.

Requirements

  • Bachelor’s degree in Business Administration, Accounting or any related Field
  • Years of Experience : +4 Years of experience in Sales.
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