Career at EarthLink

We are approaching our vision to be pioneers and innovators of Internet services and technology solutions for the future. Moreover, about to achieve our mission by providing fast, flexible and accurate services to businesses, and leading our customers through changing technology world

We are looking for talented people to be part of our team and go along with our challenging journey.

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Access Network Maintenance Engineer

Network Operations Center

Baghdad Governorate


Job Summary:

This position is responsible for service problems resolution from repeater to end user ensuring all tickets and customer outages are resolved in a timely manner.

Job Duties:

  • Ownership of Service Problem from repeater to end user upon notification of service problem (proactive & reactive) will diagnose & manage service problem, correct & resolve service problem, and analyse service problem making recommendations & improvements for future enhancements.
  • Handle the maintenance of networks resolving 2nd level support tickets.
  • Ensure that any faults in the network or tickets are dealt with in a timely and professional manner.
  • Provide solutions that fall in line with the Service Level Agreements and all Health and Safety requirements.
  • Utilize Understanding of networking devices and topologies, Knowledge of wireless networking, microwave radio, Ethernet and fibre to resolve tickets and maintenance requests.
  • Maybe required to be called in for support for different shifts covering the operational needs.
  • In-case of need for escalation to NOC, report the issue to team leader for analysis and further routing.
  • Manage/participate in Root Cause Analysis (RCA) for Network outages and provide fix and resolutions for the identified Problems.
  • Utilize functional understanding of Network fundamentals.
  • Monitor network elements for exception conditions and perform trend analysis.
  • Track outage conditions in equipment to insure timely resolution.
  • Instruct field maintenance on problem resolution.
  • Escalate issues to the appropriate level of support when applicable.

  • Access Network Engineer:
  • Handle new installation for FOC and ensure providing service to customer.
  • Handle receiving ticket requests from customers or sales ensuring opening a ticket in the system and monitoring the tickets resolution times and status.
  • Maintain highest customer satisfaction rates through continuous communication with the customer and speed resolution of the tickets.
  • Check monitoring system Sensors and Alarms and taking actions (Open new ticket if needed).
  • Check links quality for forwarded tickets.
  • Handle installing new points/ Uninstalling (other) with technical team.
  • Handle checking master problems (Unreachable, damaged) with technical team.
  • Handle Alignment Masters needed/ Slaves (based on customer demand and according to technical instructions) with technical team.
  • Handle direct Communication with walk-in customers in company and help to fix and solve their problems.
  • Checking Fiber links, Powered off, and making needed maintenance operation by checking Fiber link Cut-off and forward to Civil Dept.
  • Handle Installing, Changing, Checking, Load distribution of Bridges.
  • Email concerned parties for any update related to Technical work (Points and Bridges).
  • Handle Making and updating statistics for all wireless Masters in Repeaters.
  • Handle direct calling customers for procedures in master or slave maintenance till resolution.
  • Follow up emergency (Operation) with technical team to re-operate Repeater.
  • Review Online Sheet (sharikat and Point Backup) implementation and update to install link and backup link for fiber point.
  • Handle Air Fiber links (Sub-Repeater) Bridges, and its Point Update report.



  • BSc. in Computer, Telecom Engineering or related.

Years of Experience

1-3 years’ experience in Engineering, ISP or Telecom Maintenance Role.

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