This position is responsible for evaluating the employee’s performance and quality of their work on tasks those are with direct touch with the customers and the customer experience and satisfaction.

• Contact Customers to evaluate commercial team in terms of Performance, Communication and attitude.
• Contact lost customer to investigate about service suspension reasons.
• Contact possible customers to validate the gathered data held by the sales and marketing teams and evaluate them in terms of Performance, Communication and attitude.
• Contact new customer and check if the sale employee gave briefed description about all of our services and explained the terms and conditions of the agreement.
• Conduct site visits with Customers after Technical Implementation to check quality of work.
• Contact customers to evaluate the technical support and ease of communication and reachability.
• Conduct surveys with Customers who visits our offices to evaluate how satisfied are they about the facilities, services provided and communication.
• Handling Customers complaints until response is back to the customer.
• Generate Leads received from the contacted customer.
• Inform customer of new deals and promotions.
• Encourage customers to complete surveys
• Follow communication procedures, guidelines and policies
• Measuring Customer Retention Rate, FCR (First Contact Resolution), FRT (First Response Time)
• Handle and treat tickets directed from Customers to management through Management’s ticket pool.